Maximum backoff reached

aoverbey    Jun 4 3:24PM 2017 GUI

ERROR Failed to Configure the storage: Maximum backoff reached


gchen    Jun 4 8:50PM 2017

Can you turn on the Verbose logging option, try it again, and then post the logs here?


aoverbey    Jun 15 12:02AM 2017

23:12:49.000 Command: duplicacy -background -log -d info -repository "C:\Users\Aloha" "b2://Andrew” 23:12:49.938 Reading the environment variable DUPLICACY_B2_ID 23:12:49.938 Reading the environment variable DUPLICACY_B2_KEY 23:12:51.250 The storage has not been initialized 23:12:52.000 Command: duplicacy -background -log -d init ALOHA "b2://Andrew” 23:12:52.095 Reading the environment variable DUPLICACY_B2_ID 23:12:52.095 Reading the environment variable DUPLICACY_B2_KEY 23:12:53.745 URL request 'https://pod-000-1041-02.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0005' returned an error: Post https://pod-000-1041-02.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0005: x509: certificate signed by unknown authority 23:12:55.083 URL request 'https://pod-000-1041-16.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0057' returned an error: Post https://pod-000-1041-16.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0057: x509: certificate signed by unknown authority 23:12:57.481 URL request 'https://pod-000-1042-13.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0057' returned an error: Post https://pod-000-1042-13.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0057: x509: certificate signed by unknown authority 23:13:01.852 URL request 'https://pod-000-1013-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001013_t0029' returned an error: Post https://pod-000-1013-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001013_t0029: x509: certificate signed by unknown authority 23:13:10.261 URL request 'https://pod-000-1041-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0022' returned an error: Post https://pod-000-1041-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0022: x509: certificate signed by unknown authority 23:13:26.584 URL request 'https://pod-000-1039-10.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001039_t0059' returned an error: Post https://pod-000-1039-10.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001039_t0059: x509: certificate signed by unknown authority 23:13:59.406 URL request 'https://pod-000-1042-17.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0019' returned an error: Post https://pod-000-1042-17.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0019: x509: certificate signed by unknown authority 23:15:08.635 URL request 'https://pod-000-1042-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0009' returned an error: Post https://pod-000-1042-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0009: x509: certificate signed by unknown authority


gchen    Jun 15 10:02AM 2017

This has something to do with the root certificates on your machine. What OS are you running and has it been recently updated?


aoverbey    Jun 15 3:28PM 2017

Windows 7 Pro and it runs updates every day.


gchen    Jun 15 8:48PM 2017

Their SSL certificate is signed by Go Daddy Root Certificate Authority - G2. Can you run certmgr.msc to see if this certificate is included in the trusted root certificates?


aoverbey    Jun 20 1:06AM 2017

Yes it is.


gchen    Jun 20 11:49AM 2017

Make sure that root certificate is enabled for Server Authentication. On my Windows machine once I disabled that I got the exact same error x509: certificate signed by unknown authority.


aoverbey    Jun 22 11:46PM 2017

Where would I find that option at?


Gang Chen    Jun 23 1:23PM 2017

If you right click a certificate in the root certificate list and then choose Properties from the menu, you'll see the options to enable/disable the selected certificate.


aoverbey    Jun 26 9:59PM 2017

It's enabled same error.


gchen    Jun 27 10:44PM 2017

Do you happen to have an https proxy or a firewall that blocks that certificate? Can you try open this url in Chrome: https://pod-000-1041-02.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0005? If the certificate works it should give you something like:

{
  "code": "method_not_allowed",
  "message": "Only POST is supported, not GET",
  "status": 405
}

If you're using IE, it won't give your this message because of the 405 status code.


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