Backup failing for Google Cloud Storage

Charles    Apr 19 9:33PM 2017 GUI

When backing up to Google Cloud Storage I keep receiving timeouts that stop the backup process.

I receive a dialog along the lines of ERROR Failed to upload chunk [somechunkhash]: Put https://storage.googleapis.com/[location]/[chunkHash] dial tcp [someIPAddress/notMine]:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

This past time I received 3 put messages like this and 1 head message. All in the same dialog.

The log does not reflect these messages though. The last line is simply Failed to find the path for chunk [someChunkHash]: Head https://storage.googleapis.com/[location]/[chunkHash]: dial tcp [someIPAddress/NotMine]

The file before the error was slightly larger if that makes any difference (I do not remember the sizes of the last file in the log before this particular occurrence). 5,512,787,968 bytes. I have gigabit upload speed. Let me know if you need anymore information.


gchen    Apr 20 8:42AM 2017

I'm running some tests to reproduce it.


gchen    Apr 20 8:56PM 2017

All my tests passed without errors.

This looks more like temporary network issues. Did these errors happen when the backup was starting, or in the middle after the backup had been running for a while?


Charles    Apr 20 11:20PM 2017

I received this error on 2 different computers on 4 or 5 separate occasions now. I am using coldline storage. I have not had troubles with cloudberry using a similar setup. It happens after the backup has been running for a little while. The error interrupts the backup and it does not completely finish. I would say I've barely gotten through my larger backup, but the smaller one did eventually finish after several runs. If the exception could at least be handled in a way that the backup would continue to run, that would be nice. It does make me a little worried about the integrity of the upload though. Is there a way to verify already uploaded data?


Charles    Apr 21 8:55AM 2017

It's not always a big file. This past time it was after a 39 MB file.


gchen    Apr 21 9:45AM 2017

I didn't run the tests against the coldline storage. I'll try it now.

You can run this command to verify existing backups:

duplicacy check -files


Charles    Apr 24 12:11PM 2017

Any luck reproducing this?

I have gigabit internet (up and down). If you are having troubles reproducing it, I wonder if it could be a race condition that is harder to observe. I could try limiting the upload speed, though would prefer not to limit it at all.

It could for instance be a connection time out since my pc may be spending more time generating packets than uploading, leaving the connection idle for too long.


Charles    Apr 24 12:44PM 2017

Maybe not. Looking at the log files using a text editor, these lines are within a minute of each other.

2017-04-24 05:08:15.445 INFO UPLOAD_PROGRESS Uploaded chunk 109527 size 2638680, 46.39MB/s 1 day 05:50:44 8.6%

2017-04-24 05:08:36.468 ERROR UPLOAD_CHUNK Failed to upload the chunk 3dd5fb094eb7cc81c96b3adb9adb59d6967a253dc3a0aff22f355ab00050ac78: Put https://storage.googleapis.com/[redacted]/[redacted]/chunks/3dd5fb094eb7cc81c96b3adb9adb59d6967a253dc3a0aff22f355ab00050ac78: dial tcp 173.194.219.128:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.


Charles    Apr 24 1:05PM 2017

Perhaps it is still a rate issue though. Sort of like DOS prevention or something. To get an idea of how many requests I might be making per second, see the following 3 minutes worth of logs.

I also found this documentation about possible errors using Google Cloud Storage API and possible error 429--Too Many Requests https://cloud.google.com/storage/docs/json_api/v1/status-codes#429_Too_Many_Requests

It may be that the interoperability just doesn't return a pretty error message and cuts the connection.

Based on the following from that documentation

Trying to mutate a bucket's or object's metadata more than once per second.

Trying to compose objects at over 200 components per second.

It sounds to me like, if the name is not checked for with each upload (limit 2 per second), then it should be fine (because my 1 computer could never reach 200 puts per second). I may be interpreting this incorrectly though. I am not familiar with this stuff.

edit: Reading this again, I don't know that a check if file exists should count as a mutate/ modify. I do have a sneaky suspicion that I'm getting hit with some sort of rate limit though. As mentioned below, I will let you know if applying a rate limit helps.

Does passing in the "exclusive" flag skip the existing file check? I may just need to set this up using cli so I can pass that in if so. Limiting the speed would be the other option, but I couldn't really guarantee a number of API calls via bandwidth.

2017-04-21 20:33:00.037 INFO UPLOAD_PROGRESS Uploaded chunk 58966 size 1272683, 45.44MB/s 1 day 07:41:08 5.0%
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2017-04-21 20:36:11.347 ERROR UPLOAD_CHUNK Failed to upload the chunk


Charles    Apr 24 1:21PM 2017

That does not seem to be an option for the backup part of the CLI version. Also, it appears I would lose the ability to send e-mail notifications upon failure if I used the CLI version (and scheduling via a windows service, but I could run it via Task Scheduler).

For now I will limit my upload speed, but perhaps a api rate limit can be imposed for GCP or even better, an "exclusive" option for backups that will not perform the "file exists" api call when uploading which could also save some money on api calls (maybe not enough to matter).

edit: I will let you know if the rate limit helps.


gchen    Apr 24 7:17PM 2017

This is definitely caused by rate limiting on the server side.

Duplicacy uses goamz to access Google Cloud Storage. I think its retry mechanism can be improved to handle this rate limiting issue.


Charles    Apr 24 7:59PM 2017

Thanks for the confirmation.

I set a rate limit of 10000 KBps (should be 80 Mbps or roughly 10 MBps). I am still copying at speeds between 50 and 60 MBps. This isn't the first time I've had troubles getting settings from the GUI to apply to the backup process. I also had troubles with frequency.

I checked the schedule file in the .duplicacy folder and it seems to have applied okay.

{
   "backup_scheduled" : true,
   "rate_limit" : "10000",
   "retires" : 3,
   "enable_vss" : true,
   "email_options" : {

  "subject" : "",
  "from" : "",
  "to" : "",
  "username" : "",
  "server" : "",
  "failure_only" : false

}, "backup_frequency" : 86400, "prune_enabled" : true, "backup_threads" : 1, "prune_parameters" : [

  0,
  120,
  7,
  92,
  1,
  91

], "email_enabled" : false, "backup_time" : 60677, "backup_days" : 127 }


gchen    Apr 24 8:29PM 2017

Please try the latest build at https://github.com/gilbertchen/duplicacy-cli/releases

The option for rate limiting is -limit-rate. However, this only limits the rate of transferring bytes over the network. Since many chunks already exist on the storage, they are actually not uploaded but they are counted in the upload speed being displayed. Therefore, those upload speeds are alway significantly higher than the rate limit.


Charles    Apr 25 11:08AM 2017

Still failing at 10000 KBps. Same error message.

I don't know if this log info helps, but here it is.

2017-04-25 00:26:00.858 INFO UPLOAD_PROGRESS Uploaded chunk 114061 size 9710648, 40.24MB/s 1 day 10:15:32 9.0%
2017-04-25 00:26:02.016 INFO UPLOAD_PROGRESS Uploaded chunk 114062 size 3121269, 40.23MB/s 1 day 10:15:51 9.0%
2017-04-25 00:26:03.054 INFO UPLOAD_PROGRESS Uploaded chunk 114063 size 5961670, 40.23MB/s 1 day 10:16:00 9.0%
2017-04-25 00:26:04.843 INFO UPLOAD_PROGRESS Uploaded chunk 114064 size 16777216, 40.22MB/s 1 day 10:16:06 9.0%
2017-04-25 00:26:05.832 INFO UPLOAD_PROGRESS Uploaded chunk 114065 size 7156805, 40.22MB/s 1 day 10:16:14 9.0%
2017-04-25 00:26:06.224 INFO UPLOAD_PROGRESS Uploaded chunk 114066 size 2208678, 40.22MB/s 1 day 10:16:23 9.0%
2017-04-25 00:26:07.887 INFO UPLOAD_PROGRESS Uploaded chunk 114067 size 15252565, 40.22MB/s 1 day 10:16:29 9.0%
2017-04-25 00:26:08.589 INFO UPLOAD_PROGRESS Uploaded chunk 114068 size 5652306, 40.21MB/s 1 day 10:16:38 9.0%
2017-04-25 00:26:09.062 INFO UPLOAD_PROGRESS Uploaded chunk 114069 size 3153143, 40.21MB/s 1 day 10:16:47 9.0%
2017-04-25 00:26:09.347 INFO UPLOAD_PROGRESS Uploaded chunk 114070 size 1307461, 40.21MB/s 1 day 10:16:47 9.0%
2017-04-25 00:26:09.841 INFO UPLOAD_PROGRESS Uploaded chunk 114071 size 3102476, 40.21MB/s 1 day 10:16:46 9.0%
2017-04-25 00:26:10.377 INFO UPLOAD_PROGRESS Uploaded chunk 114072 size 3376395, 40.21MB/s 1 day 10:16:55 9.0%
2017-04-25 00:26:10.812 INFO UPLOAD_PROGRESS Uploaded chunk 114073 size 2695242, 40.21MB/s 1 day 10:16:54 9.0%
2017-04-25 00:26:11.241 INFO UPLOAD_PROGRESS Uploaded chunk 114074 size 2599460, 40.21MB/s 1 day 10:17:04 9.0%
2017-04-25 00:26:12.472 INFO UPLOAD_PROGRESS Uploaded chunk 114075 size 11243435, 40.20MB/s 1 day 10:17:11 9.0%
2017-04-25 00:26:12.954 INFO UPLOAD_PROGRESS Uploaded chunk 114076 size 3004988, 40.20MB/s 1 day 10:17:10 9.0%
2017-04-25 00:26:13.540 INFO UPLOAD_PROGRESS Uploaded chunk 114077 size 4538367, 40.20MB/s 1 day 10:17:19 9.0%
2017-04-25 00:26:14.511 INFO UPLOAD_PROGRESS Uploaded chunk 114078 size 6338832, 40.20MB/s 1 day 10:17:27 9.0%
2017-04-25 00:26:15.315 INFO UPLOAD_PROGRESS Uploaded chunk 114079 size 6562701, 40.19MB/s 1 day 10:17:35 9.0%
2017-04-25 00:26:16.067 INFO UPLOAD_PROGRESS Uploaded chunk 114080 size 3029580, 40.19MB/s 1 day 10:17:45 9.0%
2017-04-25 00:26:17.009 INFO UPLOAD_PROGRESS Uploaded chunk 114081 size 1926082, 40.19MB/s 1 day 10:17:54 9.0%
2017-04-25 00:26:17.504 INFO UPLOAD_PROGRESS Uploaded chunk 114082 size 2824735, 40.19MB/s 1 day 10:17:53 9.0%
2017-04-25 00:26:18.521 INFO UPLOAD_PROGRESS Uploaded chunk 114083 size 8780378, 40.19MB/s 1 day 10:18:01 9.0%
2017-04-25 00:26:18.913 INFO UPLOAD_PROGRESS Uploaded chunk 114084 size 1983981, 40.19MB/s 1 day 10:18:01 9.0%
2017-04-25 00:26:20.186 INFO UPLOAD_PROGRESS Uploaded chunk 114085 size 11246045, 40.18MB/s 1 day 10:18:18 9.0%
2017-04-25 00:26:20.737 INFO UPLOAD_PROGRESS Uploaded chunk 114086 size 1305542, 40.18MB/s 1 day 10:18:17 9.0%
2017-04-25 00:26:22.050 INFO UPLOAD_PROGRESS Uploaded chunk 114087 size 11646296, 40.18MB/s 1 day 10:18:35 9.0%
2017-04-25 00:26:22.919 INFO UPLOAD_PROGRESS Uploaded chunk 114088 size 7269006, 40.18MB/s 1 day 10:18:33 9.0%
2017-04-25 00:26:23.521 INFO UPLOAD_PROGRESS Uploaded chunk 114089 size 4780615, 40.17MB/s 1 day 10:18:41 9.0%
2017-04-25 00:26:23.821 INFO UPLOAD_PROGRESS Uploaded chunk 114090 size 1163609, 40.17MB/s 1 day 10:18:41 9.0%
2017-04-25 00:26:24.642 INFO UPLOAD_PROGRESS Uploaded chunk 114091 size 6456576, 40.17MB/s 1 day 10:18:49 9.0%
2017-04-25 00:26:26.208 INFO UPLOAD_PROGRESS Uploaded chunk 114092 size 14300276, 40.16MB/s 1 day 10:19:06 9.0%
2017-04-25 00:26:27.304 INFO UPLOAD_PROGRESS Uploaded chunk 114093 size 9713777, 40.16MB/s 1 day 10:19:13 9.0%
2017-04-25 00:26:27.575 INFO UPLOAD_PROGRESS Uploaded chunk 114094 size 1096103, 40.16MB/s 1 day 10:19:13 9.0%
2017-04-25 00:26:28.109 INFO UPLOAD_PROGRESS Uploaded chunk 114095 size 3860574, 40.16MB/s 1 day 10:19:22 9.0%
2017-04-25 00:26:28.885 INFO UPLOAD_PROGRESS Uploaded chunk 114096 size 2888449, 40.16MB/s 1 day 10:19:21 9.0%
2017-04-25 00:26:30.172 INFO UPLOAD_PROGRESS Uploaded chunk 114097 size 11611887, 40.15MB/s 1 day 10:19:38 9.0%
2017-04-25 00:26:31.570 INFO UPLOAD_PROGRESS Uploaded chunk 114098 size 13059774, 40.15MB/s 1 day 10:19:45 9.0%
2017-04-25 00:26:32.015 INFO UPLOAD_PROGRESS Uploaded chunk 114099 size 3023350, 40.15MB/s 1 day 10:19:54 9.0%
2017-04-25 00:26:32.737 INFO UPLOAD_PROGRESS Uploaded chunk 114100 size 5565408, 40.15MB/s 1 day 10:19:53 9.0%
2017-04-25 00:26:33.769 INFO UPLOAD_PROGRESS Uploaded chunk 114101 size 9220030, 40.15MB/s 1 day 10:20:00 9.0%
2017-04-25 00:26:34.786 INFO UPLOAD_PROGRESS Uploaded chunk 114102 size 3301334, 40.14MB/s 1 day 10:20:09 9.0%
2017-04-25 00:26:35.218 INFO UPLOAD_PROGRESS Uploaded chunk 114103 size 2431739, 40.14MB/s 1 day 10:20:19 9.0%
2017-04-25 00:26:35.840 INFO UPLOAD_PROGRESS Uploaded chunk 114104 size 4356261, 40.14MB/s 1 day 10:20:18 9.0%
2017-04-25 00:26:36.145 INFO UPLOAD_PROGRESS Uploaded chunk 114105 size 1054372, 40.14MB/s 1 day 10:20:27 9.0%
2017-04-25 00:26:37.415 INFO UPLOAD_PROGRESS Uploaded chunk 114106 size 11418260, 40.14MB/s 1 day 10:20:34 9.0%
2017-04-25 00:26:38.287 INFO UPLOAD_PROGRESS Uploaded chunk 114107 size 7084017, 40.13MB/s 1 day 10:20:43 9.0%
2017-04-25 00:26:39.102 INFO UPLOAD_PROGRESS Uploaded chunk 114108 size 6445595, 40.13MB/s 1 day 10:20:51 9.0%
2017-04-25 00:26:39.751 INFO UPLOAD_PROGRESS Uploaded chunk 114109 size 3899959, 40.13MB/s 1 day 10:20:50 9.0%
2017-04-25 00:26:40.103 INFO UPLOAD_PROGRESS Uploaded chunk 114110 size 1691228, 40.13MB/s 1 day 10:21:00 9.0%
2017-04-25 00:26:40.702 INFO UPLOAD_PROGRESS Uploaded chunk 114111 size 4889830, 40.13MB/s 1 day 10:20:58 9.0%
2017-04-25 00:26:41.137 INFO UPLOAD_PROGRESS Uploaded chunk 114112 size 2494939, 40.12MB/s 1 day 10:21:08 9.0%
2017-04-25 00:26:41.522 INFO UPLOAD_PROGRESS Uploaded chunk 114113 size 1930320, 40.12MB/s 1 day 10:21:07 9.0%
2017-04-25 00:26:42.158 INFO UPLOAD_PROGRESS Uploaded chunk 114114 size 5146836, 40.12MB/s 1 day 10:21:16 9.0%
2017-04-25 00:26:42.976 INFO UPLOAD_PROGRESS Uploaded chunk 114115 size 6789722, 40.12MB/s 1 day 10:21:14 9.0%
2017-04-25 00:26:44.156 INFO UPLOAD_PROGRESS Uploaded chunk 114116 size 10255870, 40.12MB/s 1 day 10:21:31 9.0%
2017-04-25 00:26:44.460 INFO UPLOAD_PROGRESS Uploaded chunk 114117 size 1125725, 40.12MB/s 1 day 10:21:31 9.0%
2017-04-25 00:26:44.867 INFO UPLOAD_PROGRESS Uploaded chunk 114118 size 1793175, 40.12MB/s 1 day 10:21:31 9.0%
2017-04-25 00:26:45.183 INFO UPLOAD_PROGRESS Uploaded chunk 114119 size 1626726, 40.11MB/s 1 day 10:21:40 9.0%
2017-04-25 00:26:47.060 INFO UPLOAD_PROGRESS Uploaded chunk 114120 size 16777216, 40.11MB/s 1 day 10:21:56 9.0%
2017-04-25 00:26:47.411 INFO UPLOAD_PROGRESS Uploaded chunk 114121 size 1831570, 40.11MB/s 1 day 10:21:55 9.0%
2017-04-25 00:26:47.966 INFO UPLOAD_PROGRESS Uploaded chunk 114122 size 3822479, 40.11MB/s 1 day 10:21:54 9.0%
2017-04-25 00:26:48.522 INFO UPLOAD_PROGRESS Uploaded chunk 114123 size 3972755, 40.11MB/s 1 day 10:22:03 9.0%
2017-04-25 00:26:50.112 INFO UPLOAD_PROGRESS Uploaded chunk 114124 size 14756914, 40.10MB/s 1 day 10:22:20 9.0%
2017-04-25 00:26:50.678 INFO UPLOAD_PROGRESS Uploaded chunk 114125 size 1055295, 40.10MB/s 1 day 10:22:19 9.0%
2017-04-25 00:26:51.946 INFO UPLOAD_PROGRESS Uploaded chunk 114126 size 11608608, 40.10MB/s 1 day 10:22:26 9.0%
2017-04-25 00:26:52.457 INFO UPLOAD_PROGRESS Uploaded chunk 114127 size 3623483, 40.10MB/s 1 day 10:22:35 9.0%
2017-04-25 00:26:53.869 INFO UPLOAD_PROGRESS Uploaded chunk 114128 size 12629679, 40.09MB/s 1 day 10:22:42 9.0%
2017-04-25 00:26:54.285 INFO UPLOAD_PROGRESS Uploaded chunk 114129 size 2081237, 40.09MB/s 1 day 10:22:52 9.0%
2017-04-25 00:26:54.873 INFO UPLOAD_PROGRESS Uploaded chunk 114130 size 3056207, 40.09MB/s 1 day 10:22:51 9.0%
2017-04-25 00:26:55.333 INFO UPLOAD_PROGRESS Uploaded chunk 114131 size 3219691, 40.09MB/s 1 day 10:23:00 9.0%
2017-04-25 00:26:55.677 INFO UPLOAD_PROGRESS Uploaded chunk 114132 size 1481414, 40.09MB/s 1 day 10:23:00 9.0%
2017-04-25 00:26:56.202 INFO UPLOAD_PROGRESS Uploaded chunk 114133 size 3662514, 40.08MB/s 1 day 10:23:09 9.0%
2017-04-25 00:26:56.606 INFO UPLOAD_PROGRESS Uploaded chunk 114134 size 2271229, 40.08MB/s 1 day 10:23:08 9.0%
2017-04-25 00:26:58.216 INFO UPLOAD_PROGRESS Uploaded chunk 114135 size 15007075, 40.08MB/s 1 day 10:23:24 9.0%
2017-04-25 00:26:58.825 INFO UPLOAD_PROGRESS Uploaded chunk 114136 size 4775203, 40.08MB/s 1 day 10:23:23 9.0%
2017-04-25 00:26:59.467 INFO UPLOAD_PROGRESS Uploaded chunk 114137 size 3594666, 40.08MB/s 1 day 10:23:32 9.0%
2017-04-25 00:26:59.808 INFO UPLOAD_PROGRESS Uploaded chunk 114138 size 1758991, 40.08MB/s 1 day 10:23:32 9.0%
2017-04-25 00:27:00.343 INFO UPLOAD_PROGRESS Uploaded chunk 114139 size 3764498, 40.07MB/s 1 day 10:23:41 9.0%
2017-04-25 00:27:00.952 INFO UPLOAD_PROGRESS Uploaded chunk 114140 size 1848469, 40.07MB/s 1 day 10:23:40 9.0%
2017-04-25 00:27:02.123 INFO UPLOAD_PROGRESS Uploaded chunk 114141 size 10159956, 40.07MB/s 1 day 10:23:57 9.0%
2017-04-25 00:27:02.520 INFO UPLOAD_PROGRESS Uploaded chunk 114142 size 2312260, 40.07MB/s 1 day 10:23:57 9.0%
2017-04-25 00:27:03.449 INFO UPLOAD_PROGRESS Uploaded chunk 114143 size 7909862, 40.07MB/s 1 day 10:24:05 9.0%
2017-04-25 00:27:03.888 INFO UPLOAD_PROGRESS Uploaded chunk 114144 size 2067322, 40.07MB/s 1 day 10:24:04 9.0%
2017-04-25 00:27:04.889 INFO UPLOAD_PROGRESS Uploaded chunk 114145 size 8675153, 40.06MB/s 1 day 10:24:12 9.0%
2017-04-25 00:27:05.320 INFO UPLOAD_PROGRESS Uploaded chunk 114146 size 2313180, 40.06MB/s 1 day 10:24:21 9.0%
2017-04-25 00:27:05.946 INFO UPLOAD_PROGRESS Uploaded chunk 114147 size 2802832, 40.06MB/s 1 day 10:24:21 9.0%
2017-04-25 00:27:06.781 INFO UPLOAD_PROGRESS Uploaded chunk 114148 size 6352424, 40.06MB/s 1 day 10:24:29 9.0%
2017-04-25 00:27:07.403 INFO UPLOAD_PROGRESS Uploaded chunk 114149 size 5126147, 40.06MB/s 1 day 10:24:38 9.0%
2017-04-25 00:27:07.722 INFO UPLOAD_PROGRESS Uploaded chunk 114150 size 1716056, 40.06MB/s 1 day 10:24:37 9.0%
2017-04-25 00:27:08.166 INFO UPLOAD_PROGRESS Uploaded chunk 114151 size 3062477, 40.05MB/s 1 day 10:24:47 9.0%
2017-04-25 00:27:08.598 INFO UPLOAD_PROGRESS Uploaded chunk 114152 size 1911408, 40.05MB/s 1 day 10:24:46 9.0%
2017-04-25 00:27:09.414 INFO UPLOAD_PROGRESS Uploaded chunk 114153 size 1204325, 40.05MB/s 1 day 10:24:56 9.0%
2017-04-25 00:27:10.097 INFO UPLOAD_PROGRESS Uploaded chunk 114154 size 5384198, 40.05MB/s 1 day 10:25:04 9.0%
2017-04-25 00:27:10.716 INFO UPLOAD_PROGRESS Uploaded chunk 114155 size 4332229, 40.05MB/s 1 day 10:25:03 9.0%
2017-04-25 00:27:12.046 INFO UPLOAD_PROGRESS Uploaded chunk 114156 size 12038008, 40.04MB/s 1 day 10:25:20 9.0%
2017-04-25 00:27:12.716 INFO UPLOAD_PROGRESS Uploaded chunk 114157 size 2685237, 40.04MB/s 1 day 10:25:19 9.0%
2017-04-25 00:27:13.043 INFO UPLOAD_PROGRESS Uploaded chunk 114158 size 1614499, 40.04MB/s 1 day 10:25:29 9.0%
2017-04-25 00:27:13.334 INFO UPLOAD_PROGRESS Uploaded chunk 114159 size 1060100, 40.04MB/s 1 day 10:25:29 9.0%
2017-04-25 00:27:13.829 INFO UPLOAD_PROGRESS Uploaded chunk 114160 size 3631357, 40.04MB/s 1 day 10:25:28 9.0%
2017-04-25 00:27:14.443 INFO UPLOAD_PROGRESS Uploaded chunk 114161 size 4318202, 40.04MB/s 1 day 10:25:37 9.0%
2017-04-25 00:27:15.273 INFO UPLOAD_PROGRESS Uploaded chunk 114162 size 7139175, 40.03MB/s 1 day 10:25:45 9.0%
2017-04-25 00:27:15.869 INFO UPLOAD_PROGRESS Uploaded chunk 114163 size 4229144, 40.03MB/s 1 day 10:25:44 9.0%
2017-04-25 00:27:16.536 INFO UPLOAD_PROGRESS Uploaded chunk 114164 size 5224605, 40.03MB/s 1 day 10:25:52 9.0%
2017-04-25 00:27:17.774 INFO UPLOAD_PROGRESS Uploaded chunk 114165 size 11492457, 40.03MB/s 1 day 10:25:59 9.0%
2017-04-25 00:27:18.834 INFO UPLOAD_PROGRESS Uploaded chunk 114166 size 9342994, 40.03MB/s 1 day 10:26:07 9.0%
2017-04-25 00:27:19.600 INFO UPLOAD_PROGRESS Uploaded chunk 114167 size 5620592, 40.02MB/s 1 day 10:26:15 9.0%
2017-04-25 00:27:19.990 INFO UPLOAD_PROGRESS Uploaded chunk 114168 size 2189957, 40.02MB/s 1 day 10:26:15 9.0%
2017-04-25 00:27:20.684 INFO UPLOAD_PROGRESS Uploaded chunk 114169 size 5035737, 40.02MB/s 1 day 10:26:24 9.0%
2017-04-25 00:27:21.156 INFO UPLOAD_PROGRESS Uploaded chunk 114170 size 2858383, 40.02MB/s 1 day 10:26:33 9.0%
2017-04-25 00:27:21.485 INFO UPLOAD_PROGRESS Uploaded chunk 114171 size 1398414, 40.02MB/s 1 day 10:26:33 9.0%
2017-04-25 00:27:21.763 INFO UPLOAD_PROGRESS Uploaded chunk 114172 size 1105100, 40.02MB/s 1 day 10:26:32 9.0%
2017-04-25 00:27:22.130 INFO UPLOAD_PROGRESS Uploaded chunk 114173 size 1792441, 40.01MB/s 1 day 10:26:42 9.0%
2017-04-25 00:27:23.051 INFO UPLOAD_PROGRESS Uploaded chunk 114174 size 7923683, 40.01MB/s 1 day 10:26:50 9.0%
2017-04-25 00:27:23.997 INFO UPLOAD_PROGRESS Uploaded chunk 114175 size 7082990, 40.01MB/s 1 day 10:26:48 9.0%
2017-04-25 00:27:24.580 INFO UPLOAD_PROGRESS Uploaded chunk 114176 size 4503195, 40.01MB/s 1 day 10:26:57 9.0%
2017-04-25 00:27:25.167 INFO UPLOAD_PROGRESS Uploaded chunk 114177 size 4598736, 40.01MB/s 1 day 10:27:06 9.0%
2017-04-25 00:27:25.760 INFO UPLOAD_PROGRESS Uploaded chunk 114178 size 4446811, 40.01MB/s 1 day 10:27:04 9.0%
2017-04-25 00:27:26.202 INFO UPLOAD_PROGRESS Uploaded chunk 114179 size 2834262, 40.00MB/s 1 day 10:27:14 9.0%
2017-04-25 00:27:26.805 INFO UPLOAD_PROGRESS Uploaded chunk 114180 size 4119379, 40.00MB/s 1 day 10:27:13 9.0%
2017-04-25 00:27:27.146 INFO UPLOAD_PROGRESS Uploaded chunk 114181 size 1128394, 40.00MB/s 1 day 10:27:22 9.0%
2017-04-25 00:27:27.721 INFO UPLOAD_PROGRESS Uploaded chunk 114182 size 4108835, 40.00MB/s 1 day 10:27:21 9.0%
2017-04-25 00:27:28.161 INFO UPLOAD_PROGRESS Uploaded chunk 114183 size 2383326, 40.00MB/s 1 day 10:27:31 9.0%
2017-04-25 00:27:28.828 INFO UPLOAD_PROGRESS Uploaded chunk 114184 size 2241554, 40.00MB/s 1 day 10:27:30 9.0%
2017-04-25 00:27:29.310 INFO UPLOAD_PROGRESS Uploaded chunk 114185 size 3381778, 40.00MB/s 1 day 10:27:39 9.0%
2017-04-25 00:27:30.932 INFO UPLOAD_PROGRESS Uploaded chunk 114186 size 15326831, 39.99MB/s 1 day 10:27:45 9.0%
2017-04-25 00:27:31.576 INFO UPLOAD_PROGRESS Uploaded chunk 114187 size 5102852, 39.99MB/s 1 day 10:27:54 9.0%
2017-04-25 00:27:32.496 INFO UPLOAD_PROGRESS Uploaded chunk 114188 size 7535392, 39.99MB/s 1 day 10:28:02 9.0%
2017-04-25 00:27:32.923 INFO UPLOAD_PROGRESS Uploaded chunk 114189 size 2096902, 39.99MB/s 1 day 10:28:01 9.0%
2017-04-25 00:27:33.540 INFO UPLOAD_PROGRESS Uploaded chunk 114190 size 2043588, 39.98MB/s 1 day 10:28:11 9.0%
2017-04-25 00:27:34.110 INFO UPLOAD_PROGRESS Uploaded chunk 114191 size 4607881, 39.98MB/s 1 day 10:28:20 9.0%
2017-04-25 00:27:34.789 INFO UPLOAD_PROGRESS Uploaded chunk 114192 size 5486218, 39.98MB/s 1 day 10:28:18 9.0%
2017-04-25 00:27:35.402 INFO UPLOAD_PROGRESS Uploaded chunk 114193 size 4411294, 39.98MB/s 1 day 10:28:27 9.0%
2017-04-25 00:27:35.752 INFO UPLOAD_PROGRESS Uploaded chunk 114194 size 1585039, 39.98MB/s 1 day 10:28:27 9.0%
2017-04-25 00:27:56.749 ERROR UPLOAD_CHUNK Failed to upload the chunk 7708989e2e517dd31b0baed6733c6797193c0a1865431ec5b300cdf0ea977001: Put https://storage.googleapis.com/[redacted]/[redacted]/chunks/7708989e2e517dd31b0baed6733c6797193c0a1865431ec5b300cdf0ea977001: dial tcp 173.194.219.128:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.


gchen    Apr 25 12:46PM 2017

Are you running the latest 1.2.5 version? The time between the failure and the last successful upload was about 21 seconds (27:35 -> 27:56), but in the latest 1.2.5 version the retry mechanism has been changed to allow for 8 attempts and a maximum wait of 5 minutes.


Charles    Apr 25 3:07PM 2017

I was using the GUI version. I downloaded the CLI version you mentioned after the test with the GUI version where I throttled the upload speed. The CLI version doesn't seem to produce the text log, but it also failed. I did at least use the -stats flag.

I didn't see a way to turn on the log similar to the gui version in the documentation.

Terminal out put of \Scripts\Duplicacy\duplicacy_win_x64_1.2.5.exe backup -vss -stats -limit-rate 12500

Skipped chunk 3329 size 11383365, 42.08MB/s 1 day 10:19:54 0.3%
Skipped chunk 3330 size 1210868, 42.08MB/s 1 day 10:19:45 0.3%
Skipped chunk 3331 size 6784692, 42.10MB/s 1 day 10:18:56 0.3%
Skipped chunk 3332 size 2596051, 42.10MB/s 1 day 10:18:37 0.3%
Skipped chunk 3333 size 1692088, 42.11MB/s 1 day 10:18:25 0.3%
Skipped chunk 3334 size 7616082, 42.13MB/s 1 day 10:17:30 0.3%
Skipped chunk 3335 size 1433062, 42.13MB/s 1 day 10:17:20 0.3%
Skipped chunk 3336 size 8380075, 42.15MB/s 1 day 10:16:20 0.3%
Skipped chunk 3337 size 3969406, 42.05MB/s 1 day 10:21:08 0.3%
Skipped chunk 3338 size 1237734, 42.05MB/s 1 day 10:20:59 0.3%
Skipped chunk 3339 size 13561563, 42.09MB/s 1 day 10:19:22 0.3%
Skipped chunk 3340 size 1069825, 42.09MB/s 1 day 10:19:14 0.3%
Skipped chunk 3341 size 1177936, 42.09MB/s 1 day 10:19:05 0.3%
Skipped chunk 3342 size 1902182, 42.10MB/s 1 day 10:18:52 0.3%
Failed to find the path for the chunk e5f69f43124ce626ca70dc8b5c6579bd39718a9cfb
c591bc80c9c0a076f411b8: Head https://storage.googleapis.com/[redacted]/[redacted]/chunks/e5f69f43124ce626ca70dc8b5c6579bd39718a9cfbc591bc80c9c0a076f411b8: dial
 tcp 74.125.21.128:443: connectex: A connection attempt failed because the conne
cted party did not properly respond after a period of time, or established conne
ction failed because connected host has failed to respond.


Charles    Apr 25 3:52PM 2017

This may be a wild shot in the dark, but another idea occurs to me.

Okay, so it looks like the app is trying to dial tcp 74.125.21.128:443 directly. Is the ip address resolved and stored somewhere for repeat usage throughout the backup process? If so, maybe it needs to be re-resolved. I just performed some rudimentary test where I ran nslookup and pinged storage.googleapis.com a few times in a few different ways. I noticed that each time I pinged it, I sometimes resolved a different address (see output below).

Perhaps google tries to load balance by dropping connections on one IP, forcing the clients to choose the next ip available in the list. This is just speculation though.

https://serverfault.com/questions/102879/how-do-dns-clients-choose-an-ip-address-when-they-get-multiple-answers "A client program picking an IP address from a list (of A/AAAA-records) will generally try the addresses in the order they where returned by the DNS server (round robin). If the client cannot connect to the first IP address returned, it should try the second and so on. For example all major browsers do this, however many other Internet client programs "forget" this step and fail if they cannot connect to the first IP address."

>ping storage.googleapis.com

Pinging storage.l.googleusercontent.com [173.194.219.128] with 32 bytes of data:

Reply from 173.194.219.128: bytes=32 time=5ms TTL=45
Reply from 173.194.219.128: bytes=32 time=4ms TTL=45
Reply from 173.194.219.128: bytes=32 time=4ms TTL=45
Reply from 173.194.219.128: bytes=32 time=4ms TTL=45

Ping statistics for 173.194.219.128:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 5ms, Average = 4ms

-------------------------

>ping storage.googleapis.com

Pinging storage.l.googleusercontent.com [74.125.21.128] with 32 bytes of data:
Reply from 74.125.21.128: bytes=32 time=5ms TTL=45
Reply from 74.125.21.128: bytes=32 time=4ms TTL=45
Reply from 74.125.21.128: bytes=32 time=5ms TTL=45
Reply from 74.125.21.128: bytes=32 time=5ms TTL=45

Ping statistics for 74.125.21.128:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 5ms, Average = 4ms


gchen    Apr 25 4:05PM 2017

Can you run the CLI version with the -log option to see if the retry mechanism is working:

\Scripts\Duplicacy\duplicacy_win_x64_1.2.5.exe -log backup -vss -stats

The -limit-rate option is not needed because it doesn't actually limit the API call rates.

It is possible that they do rate limiting by forcing you to switch to a different IP, but this should have been handled gracefully by the retry mechanism. I think the right solution is to use the official google client to access Google Cloud Storage, instead of relying on a third-party S3 client like goamz.


Charles    Apr 25 4:53PM 2017

Ah. Running it again with -log, though it is obviously going to fail again, we can at least look for the change you are expecting.

I agree that using the Google Cloud official API's instead of S3 interoperability would be a great thing to have in there. I used Cloudberry with Google Cloud Storage which doesn't use S3 interoperability with no problems and it completed the 5TB initial backup in less than 24 hours. I went to sleep and woke up and it was done. (that said, I would much rather use this). If we can't get this working as is, I would be willing to stick around to see the completion of an official Google Storage API integration (depending on how long that would take).


Charles    Apr 26 8:32AM 2017

It doesn't look like it is working at all now.

2017-04-25 19:59:07.346 INFO UPLOAD_PROGRESS Skipped chunk 10537 size 3900210, 3
9.17MB/s 1 day 12:37:34 0.9%
2017-04-25 19:59:07.402 INFO UPLOAD_PROGRESS Skipped chunk 10538 size 2112008, 3
9.17MB/s 1 day 12:37:29 0.9%
2017-04-25 19:59:07.491 INFO UPLOAD_PROGRESS Skipped chunk 10539 size 3530716, 3
9.18MB/s 1 day 12:37:21 0.9%
2017-04-25 19:59:07.657 INFO UPLOAD_PROGRESS Skipped chunk 10540 size 8385868, 3
9.18MB/s 1 day 12:37:00 0.9%
2017-04-25 19:59:07.728 INFO UPLOAD_PROGRESS Skipped chunk 10541 size 3612533, 3
9.18MB/s 1 day 12:36:51 0.9%
2017-04-25 19:59:07.950 INFO UPLOAD_PROGRESS Skipped chunk 10542 size 7704403, 3
9.19MB/s 1 day 12:36:32 0.9%
2017-04-25 19:59:08.023 INFO UPLOAD_PROGRESS Skipped chunk 10543 size 5135929, 3
9.16MB/s 1 day 12:37:59 0.9%
2017-04-25 19:59:08.201 INFO UPLOAD_PROGRESS Skipped chunk 10544 size 9810784, 3
9.17MB/s 1 day 12:37:35 0.9%
2017-04-25 19:59:08.277 INFO UPLOAD_PROGRESS Skipped chunk 10545 size 3463709, 3
9.17MB/s 1 day 12:37:27 0.9%
2017-04-25 19:59:08.566 INFO UPLOAD_PROGRESS Skipped chunk 10546 size 16777216,
39.19MB/s 1 day 12:36:46 0.9%
2017-04-25 19:59:08.643 INFO UPLOAD_PROGRESS Skipped chunk 10547 size 2249968, 3
9.19MB/s 1 day 12:36:40 0.9%
2017-04-25 19:59:08.751 INFO UPLOAD_PROGRESS Skipped chunk 10548 size 5949424, 3
9.19MB/s 1 day 12:36:26 0.9%
2017-04-25 19:59:08.859 INFO UPLOAD_PROGRESS Skipped chunk 10549 size 5380412, 3
9.20MB/s 1 day 12:36:13 0.9%
2017-04-25 19:59:29.899 ERROR UPLOAD_CHUNK Failed to find the path for the chunk
 14cc12c7da7ecd9745bc46d64e58d6fe7211b5a541a260ec65cf5582649a7eb7: Head https://
storage.googleapis.com/[redacted]/[redacted]/chunks/14cc12c7da7ecd9745bc46d64e5
8d6fe7211b5a541a260ec65cf5582649a7eb7: dial tcp 74.125.21.128:443: connectex: A
connection attempt failed because the connected party did not properly respond a
fter a period of time, or established connection failed because connected host h
as failed to respond.


gchen    Apr 26 11:08AM 2017

So the retry mechanism didn't kick in. I found out that the shouldRetry function didn't catch the error (type *net.OpError with Op being "dial").

Please download the rebuilt 1.2.5 version (fixed by this commit) and try it again.

I've also started working on a new GCS storage based on the official Google client library. Normally this is at most one-day work but I'm busy with a big job (multithreaded downloading/uploading for all storages), so it will probably be done by next week.


Charles    Apr 26 12:08PM 2017

Thanks a ton! I'll give it a try.

A week sounds pretty fast to me. The multithreading sounds great too!


Charles    Apr 26 7:44PM 2017

Well it's been running for quite some time now. Looks like it may be working.


Charles    Apr 27 9:28AM 2017

I'd say the fix is a success since it ran all night. It does seem like it is going to take quite some time though. (only a few days, so not that bad)

I stopped the process just now. I am going to wait to test the multithreading changes. Speed is an important factor. I need to know that I can throw a fist full of new data at it and not have to worry about my data not being backed up for a week or so while the process runs. I know I could create multiple backup sets, and I used to, but this option doesn't solve the problem as well as it used to due to personal workflow changes.


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